Review: Kuwait Airways - Economy Class and Airport


Kuwait Airways is a little bit of an extraordinary Middle Eastern airline. It doesn't exactly dominate the world market, and neither does it operate the newest or fanciest planes. You barely hear about the airline and there isn't a wealthy Sheikh that funds the company. No, that's not the airline from Kuwait.

 

I've flown on almost all the Middle Eastern airlines and I can say that Kuwait Airways has real character. It's like travelling back in time, especially when you board an old Airbus A300 or A310 which are rarely still used by other airlines. I simply wanted to test their long haul flight and I was positively surprised by the carrier from Kuwait City.

 

First of all, the price was unbelievable. I paid around $350 from Colombo, Sri Lanka to Frankfurt, Germany via a short stopover in Kuwait. All the other fares only started from around $500, including Qatar or Emirates. After doing my research, I got all excited once I discovered that I would be flying on an Airbus A310, which you won't find that often anymore amongst the bigger airlines. Let's say that Kuwait still fly some real oldtimers and that gives them a very special note indeed.

As a frequent flier, I usually book my trips on JustFly (amazing fares) or Skyscanner (cheapest for Business Class tickets) for the best deals on the internet.

Kuwait Airways A300

The Kuwait Airways Fleet

Airplanes are like cars, it's always nice to drive a new sports car (let's say a Dreamliner) but also a pleasure to ride on an oldtimer (Kuwait's A300) from time to time. It's a welcome change for every frequent flyer. Kuwait Airways operates some real beauties such as the Airbus A300 or A310, the first ever wide-bodied aircrafts with only two engines. These planes used to be the backbone of many major airlines throughout the 80's and 90's.

 

In comparison to the size of other Middle Eastern airlines, Kuwait Airways only operates 18 airplanes and the majority of them are wide body planes for international flights. The fleet is due to be renewed over the next couple of years and ten Airbus A 350-900 are due to join the fleet to replace most of their current aircraft.

THE AIRBUS A340-300

Kuwait Airways can call four of them their own. The average age of these planes is 19 years and they have been part of the fleet since 1995. It comes in a 3-class configuration and is mainly used on European or Asian flights. The airplane has small screens for each passenger which might give you a hard time on certain flights. My overall experience was very satisfying though and it kinda reminded me of Gulf Air's A340's.

Kuwait Airways A340

THE AIRBUS A310-300

This plane is quite a legend. It's old, you have no jump seats for the crew and some tables are broken and will sit on your lap all flight long but flying one of those old ladies is pretty awesome. Your airways fall into a coma after two hours due to the low humidity but flying on one of these old birds is heaps of fun. They are reliable and something you can't often experience anymore these days.


THE BOEING 777-200er

The "newest" members of the fleet are the Boeing 777's. They joined in the late 90's and mainly fly to New York, which is the only American destination the airline flies to from Kuwait. It has a flight time of almost 12 hours. It also has a 3-class configuration which is up to international standards including full reclining seats.

777Boeing Kuwait Airways

KuwaitAirways747

THE BOEING 747-400

One of the slowly fading beauties of the skies, the 747 is also being operated by Kuwait to date. It is their one and only Boeing 747 and it will soon be retiring. Along with the others, it will also be replaced with the new A350-900. The cabins are modern and clean and you may be able to find some new nice flatscreens that have been refurbished. An interesting note, the official government aircraft of the State of Kuwait is a new Boeing 747-8 in Kuwait Air liveries, so don't confuse this official plane with the commercial fleet!


Kuwait Airways - Economy Class

THE CABIN AND ENTERTAINMENT

 

It depends on which aircraft you fly on but usually Kuwait's cabins are pretty old. I don't find them filthy but you can definitely notice the age. The screens are super old and sometimes don't work properly or the sound is very scratchy which will prevent you from watching what's on offer. Although the gear is old and faulty at times, the entertainment options like the movies and music are pretty up to date.

 

THE FOOD OPTIONS

 

You will be served a hot meal with an entree, dessert and drinks (or breakfast if you're on an early morning flight) and then a muffin with tea or coffee two hours prior landing. The food is good and you will have a choice between three meals, although no pork is available due to religious reasons. Most of the time you will be able to pick between chicken, lamb or a vegetarian meal (all halal). I really enjoyed it and I had no complaints.

 

THE CABIN CREW

 

This is something I really love about well-established airlines with small fleets, their cabin crew is well trained and they know what they are doing. The service was friendly, super fast and the crew was super funny. No comparison to Emirates or Qatar Airways where you will be served by foreign crews which only repsond with "Yes, sir" or "No, sir" and a massive fake smile on their faces. Thumbs up Kuwait Airways your cabin crew is awesome!

 

BAGGAGE ALLOWANCE KUWAIT AIRWAYS

 

With Kuwait Airways you will be able to check in 2 x 20kg in Economy Class, which is actually very generous.

WHAT YOU DO GET ON BOARD:

 

- Pillow and blanket

- Headphones

- 12 channels of various movies, TV and music

- Breakfast, lunch or dinner

- Muffin and tea or coffee

- 2x 20kg check-in baggage

- 7kg carry-on


kuwaitairwayscabin
kuwaitaircabin

kuwaitairwayscabin
kuwait airways

Kuwait Airways - Flight Map

Kuwait Airways Flight map
Click Map to zoom in.

Kuwait Airways flies from Kuwait International Airport to the following destinations:

 

in North America:

 

New York City (John F. Kennedy)

 

in Europe:

 

Frankfurt Main, London Heathrow, Paris CDG, Vienna, Geneva, Rome

 

in Asia and Middle East:

 

Alexandria, Al Najaf, Beirut, Cairo, Chennai, Dhaka, Jakarta, Islamabad, Lahore, Delhi, Mumbai, Kochi, Thiruvananthapuram, Bangkok, Kuala Lumpur, Manila, Jeddah, Riyadh, Sana'a, Jeddah, Sohag, Istanbul

 

in Africa:

 

Addis Ababa

Kuwait International Airport

kuwait airport

Kuwait International Airport is a great transit airport to kill a few hours in. There's a wide range of restaurants and cafes where you can pay easily by credit card if you don't have any of the local currency. The transit area also offers free WiFi which is fast and very easy to connect to.

 

If you love to shop the transit lounge has a big duty free shop where you can buy everything your heart (or wife) desires.

 

If you are a smoker you can find a smoking cabin, which is small and smoky. You will see most of the people standing outside it though because it's hard to breath in that little space.

 

The toilets are a bit stinky and beyond dirty, so if you need to shit you should do it on the plane before landing, you can thank me later!

 

In summary:

 

- Free WiFi

- Restaurants and cafes (credit cards accepted)

- Duty Free shopping

- Smoking areas

- Dirty toilets

kuwait airways a340-300

Kuwait Airways bottomline:

Kuwait Airways was worth every cent. They certainly don't provide luxury but they offer good deals and certainly have one of the most interesting fleets in the industry. If you aren't that picky you will excuse the old airplanes and rather consider them as a cool oldtimer with heaps of charm!

 

The crew is simply cool and they seem to have a lot of experience and literally love their jobs. The service is fast and super friendly. I guess it must be the passion they have and you can feel that you're in good hands.

 

Also the food is great. It's more than standard and you won't be left behind starving. They pay attention to detail and I have never seen a crew work as fast and efficient as the flight attendants of Kuwait Airways.

 

I would totally fly with Kuwait Airways again and I can definitely recommend them. Don't be scared and give them a try!

WHAT I LIKED:

 

- Passionate crew

- Very fast service

- Good food

- Unique airplanes

- Free WiFi at Kuwait Airport

WHAT I DIDN'T LIKE:

 

- Technical delays

- Dirty toilets at Kuwait Airport

- Long check-in wait


My Travel Hacks shared with you!

As a frequent flier, I usually book my trips on JustFly (amazing fares) or Skyscanner (cheapest for Business Class tickets) for the best deals on the internet. 

 

I put together a whole article with my best Business Travel Hacks and Trips. Including how to get cheap lounge access, affordable airport pick ups or how to find the best seat on your next flight, check it out!


Follow my journey!


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Write a comment

Comments: 6
  • #1

    Umesh (Sunday, 01 April 2018 22:13)

    Great review. Appreciated :)

  • #2

    David (Tuesday, 17 April 2018 15:17)

    Hi! Great review. I also flew Kuwait Airways from Manila to Paris. I noticed that the one you used was an old aircraft. The Manila to Kuwait 777-300 was one of the best I've tried.

    I agree with your comment RE: the airport. The toilets are really bad. 24 hours restaurants are present. However, for wifi, I can only get a signal from the area near the Pearl Lounge.

  • #3

    Muhammad Khairul Islam Bhuyian (Monday, 21 May 2018 09:20)

    I have booked ticket from London to Dhaka for myself and for my sister Lubna Jaismin on 27.01.2018 from OmegaFlightstore.com.

    On 8th of Feb I have received email from them that the flight schedule has changed where the transit time in Kuwait airport is 15 Hours. Where else I booked the ticked with 1 hour transit.

    When I booked ticked my first priority was less transit time because of my and my sister’s medical condition. My sister had a major backbone operation.

    On the other hand me and my sister are visiting Bangladesh for short time for solving our inherited property where we have appointment with housing office at 2 PM on 23.03.2018 and also have to attend a wedding party in the evening.

    Transferring inherited property has different steps and every single day of two weeks were booked with different office and different purpose and which is completely massed up.

    Every single day is very important and because of that reason we chose Kuwait Airways as we can land in Bangladesh at 10:00 am in the morning so that we can use the day on the other hand our journey time will be increased almost to two days which is really difficult for us.

    Now because of change of the schedule the whole plan is massed up. I can’t change Holliday time in my office on the other hand if we can’t attend the appointment we need to change my whole plan.

    When the schedule changed I have contacted with OmegaFlightstore.com to sort it out. It about last 5 week I have contacted with them continuously. They told me that they will contact with Airline Company and let me know the update.

    It’s about 5 weeks I am waiting for the replay but still now they didn’t inform me anything clearly.

    Last 3 days I am trying to contact with Kuwait Airways Ticket, Sales & Customer Services Team. It’s about 1000 times I have ranged them [0208 759 1947, 0208 758 9405, 0208 745 7775]. Most of the time it’s continuously ringing but no one picks up the phone. I have some of the video as well how long I have wasted my time over phone but not able not reach them

    However last Tuesday dated 13.03.2018 I have complain using Kuwait Airways Online portal still I didn’t receive any replay even confirmation of receiving my complaint. Then I sent email to lon@kuwaitairways.com, same didn’t received anything yet

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