Review: FlyDubai - Low Budget in the Middle East

Low budget in the Middle East? It sounds a bit strange in a country like Dubai, which is full of luxury and superlatives. FlyDubai is the number one low-cost carrier in the Middle East and has now expanded into Central Europe. But be aware that FlyDubai is not much better than Ryanair, EasyJet or Air Asia. If you are looking for cheap prices and cool destinations then you will love the airline but if you are after proper customer service then you are searching in vain...


Uninterested employees, rude check-in staff, and overworked cabin crew are just a few problems I have experienced with FlyDubai in the past. You wake up excited and happy to go on your adventure? The guy at the check-in counter will bring you down. Nobody ever responds to your emails, and don't even try to ask them for refunds etc. If you have ever come across a sincerely smiling and happy FlyDubai employee please leave me a comment down below. Thank you, your help is much appreciated!

As a frequent flier, I usually book my trips on JustFly (amazing fares) or Skyscanner (cheapest for Business Class tickets) for the best deals on the internet.

Why would I fly with FlyDubai?

I have been on a few trips with FlyDubai and I must say that I really loved it. They have a brand new fleet, great in-flight entertainment, overworked cabin crew (the only downer) and interesting destinations all for an affordable price. This is what makes me wanna fly with them again. If they wanna totally win me over then they should introduce a full automatic check-in counter (no human beings please) and robot cabin crew.


They are still fairly unknown in Europe or Australia but December 2014 will be a game changer for the airline because they will launch some pretty cool new destinations from and to Europe - Prague, Sofia or Bratislava...just to mention a few!


flydubai economy class

Is food included in the fare?


But you can either pre-book your meal at the time of booking (which gives you a bigger choice of various meals) or you will get the chance to purchase a limited choice of hot food and snacks on board. The average price is around 40 AED which converts into 10 USD. But you can also bring your own food on board.

Can I watch as many movies as I like?


Unless you are willing to pay! You will then gain access to more than 350 movies and TV shows which will certainly kill your flight time. AED 30 is what you need to pay, you can easily book the option while booking your flight online. 


Are you super bored during your flight? Well you still can purchase the entertainment package during your flight. It will cost you a little more then the pre-purchase option. If music is all you need I might have some good news for you! Most of the music is available for free and you can create your own playlist. Also the flight map is at your service.

What is the FlyDubai baggage allowance?

Many FlyDubai flights come with an included allowance of 7kg carry on and 20kg to check-in. This is a pretty decent offer since many low-cost carriers don't include luggage in their fares.


If your fare doesn't include 20kg of baggage allowance then you are looking at following prices:


20kg -> AED 50

30kg -> AED 100

40kg -> AED 200

flydubai economy class

From which Terminal does FlyDubai depart from?

Let's explain it this way, I'm sure Lord of the Ring fans will love it!

Terminal 1 and 3 are considered Middle Earth, the place of the good where the fairies and hobbits live and the sun shines 24/7. Terminal 2 is akin to Mordor, the place where the evil and grumpy live, the place of the expelled and unwanted, the home of the evil, never smiling FlyDubai staff that will turn into zombies (or worse) when the daylight rises...


This is a little tricky and you really need to pay attention. FlyDubai only departs from Terminal 2 which you can find opposite of the main Terminal 1 and 3. If you accidentally end up at Terminal 1 or 3 you will have to take a shuttle bus to Mordor, oops sorry I meant Terminal 2, which will take some time… So be prepared!

What is the best seat on Fly Dubai?

Like most of the budget airlines, leg room is a rare thing. I strongly recommend requesting an emergency row seat for some decent space for your legs. Usually it is row 15 and 16 on most 737-800, the only aircraft FlyDubai operates.

What is the service like on board?

FlyDubai has a clear policy: "If you have a problem, we won't help you with it." This attitude begins with its customer service, continues at the check-in counter and reaches its ultimate level onboard the aircraft. Service doesn't exist and the airline wants to keep it that way. Once the airline has your money, they won't show much interest anymore.

If you want to save AED 35 on your taxi fare which will be charged automatically from the airport, just walk a little bit towards the exit of the airport and try to stop a cab there. It's only a three minutes walk and the meter will start from AED 6 which isn't even a dollar.


FlyDubai is entering Business Class territory - an interesting move for a budget airline. But as the word 'budget' suggests, it is nothing special or anything you haven't already experienced. The fanciest thing is probably the 0.5 litre Evian bottle provided for free.


You could say that it is something Emirates would promote as their Premium Economy Class. Nice seats, alright food, average service. The Business Class Lounge in Terminal 2 is alright. Nothing too fancy.


Still, let me introduce you to what you can expect on a FlyDubai Business Class flight...

flydubai business class
© FlyDubai

On which routes is Business Class available?

In GCC Countries to Abha, Bahrain, Dammam, Doha, Gassim, Ha'il, Hofuf, Jeddah, Kuwait, Muscat, Madinah, Riyadh, Salalah, Taif, Tabuk and Yanbu.


In the Middle East to Aden, Alexandria, Amman, Baghdad, Basra, Beirut, Erbil, Istanbul, Mashhad, Najaf, Sulaimaniyah and Tehran.


Central Asia and Europe to Almaty, Ashgabat, Baku, Belgrade, Bishkek, Bratislava, Bucharest, Chisinau, Dushanbe, Kazan, Kiev, Krasnodar, Mineralnye Vody, Moscow, Odessa, Prague, Rostov-on-don, Samara, Sarajevo, Shymkent, Skopje, Sofia, Tbilisi, Ufa, Volgograd, Yekaterinburg, Yerevan, and Zagreb.


In India and Africa to Addis Ababa, Colombo, Dar es Salaam, Delhi, Djibouti, Entebbe, Hyderabad, Juba, Kabul, Kandahar, Karachi, Khartoum, Kochi, Male, Mumbai, Port Sudan and Thiruvananthapuram.

What do I get on board?

- Dedicated crew members (don't take that too seriously).

- Choice of meals from a Business Class Menu.

- A few snacks here and there.

- More than 200 movies.

- Power outlet (for any kind of plug).

- Blanket and pillow.

- Headphones.

What else does FlyDubai Business Class include?

- Checked baggage.

- Business Class Lounge access.

- Priority Check-In and Boarding.

- Fast track through security.

- Priority Baggage collection.

- Soft drinks and alcoholic refreshments.

Where does FlyDubai fly to?

Which airplanes is FlyDubai operating?

The FlyDubai fleet consists of 44 Boeing 737-800's only. It is the most common narrow-bodied jet in the world with a good safety record. The fleet has an average age of 2.4 years and is considered as one of the youngest in the world.

My Travel Hacks shared with you!

As a frequent flier, I usually book my trips on JustFly (amazing fares) or Skyscanner (cheapest for Business Class tickets) for the best deals on the internet. 


I put together a whole article with my best Business Travel Hacks and Trips. Including how to get cheap lounge access, affordable airport pick ups or how to find the best seat on your next flight, check it out!

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What is your take on FlyDubai?

Write a comment

Comments: 7
  • #1

    Nadeen (Wednesday, 10 January 2018 03:09)

    I had a very negative experience my friends Ruba and Ahmad. Our flight was at 11:30 am and we had arrived at the airport at 8:00 am. We went to the FlyDubai desk and the customer care provider checked our names on the computer. We decided to go to the starbucks and later check our luggage in and get our tickets at 10:00 am because we thought it would leave us time to have some coffee before we go to our gate. We were in line at 10:00 am to check in and no announcements were made regarding the flight (the desk told us this is because it is a “silent airport”). At 10:30 we realized it was getting late and the line was taking long so I asked the line manager and he told me to go ask the flydubai desk to check us in. When I went, they told us that we were late and cannot go in (take not that this was at 10:45! The plane was still there, and it takes 5 mins to get to the gate. Also, this was their announcement mistake). They ignored us, refused to bring the manager, and were extremely rude and inconsiderate. They even threatened to bring security because I was upset and informing them their mistake and refusing their excuses. I told him to bring the security and he did not do that because he knew he was mistaken. We had planned this trip for months and had done everything to come in on time and the Flydubai team is so disorganized and unprofessional. Even other airline attendants told us to make a complaint because it is unacceptable. While he and the other workers on the flydubai desk were ignoring us (one was named Abdallah). The unproffesional attitude of the airline workers and airport was a disappointment and was very stressful. We had no choice but to book the next flight - Dec 26 and 2:40 am (FZ-681). We had to pay 200 dollars for the new tickets and another full price ticket for her brother Ahmad Alissa but I believe this should be compensated and I should not have been charged.

    Also, the seats are so tight and uncomfortable (no leg room), no food was served, and you have to pay for a blanket if you need one.

  • #2

    yam aryal (Thursday, 01 February 2018 10:35)

    Worst flight ever . unprofessional staff in Dubai . I got the chance to fly from USA to Dubai and from Dubai to Nepal

  • #3

    YAM (Thursday, 01 February 2018 10:41)

    Please dont fly them, they are ridiculous
    Worst flight ever . unprofessional staff in Dubai . I got the chance to fly from USA to Dubai in Emirate that was great but from Dubai to Nepal in Flydubai ,
    they are ridiculous. I will never take connection with this flight ever, worst , worst and worst, I wrote complain , they never response

  • #4

    yam (Thursday, 01 February 2018 10:44)

    Please dont fly them, they are ridiculous
    Worst flight ever . unprofessional staff in Dubai . I got the chance to fly from USA to Dubai in Emirate that was great but from Dubai to Nepal in Flydubai ,
    they are ridiculous. I will never take connection with this flight ever, worst , worst and worst, I wrote complain , they never response. They changed the flight and delayed 12 hr , no hotel , no information

  • #5

    Ridiculous (Tuesday, 10 July 2018 01:27)

    6 hour flight from Prague to Dubai, they don't serve water because they want you to buy it, this should be illegal. Imagine all the older people on the flight who need to drink, amazing.

  • #6

    Olga (Thursday, 26 July 2018 20:58)

    Hello, my name is Olga and I would lile to leave my feedback regarding my journey with Flydubai. Recently on 10 July 2018 I was flying Flydubai company from Dubai to Moscow and I found the service and airline to be quite pleasant. A special thank you I would like to express to the crew for the high level of profesionalism. They were very polite, positive and helpful.
    I want to say thanks to the company, pilots and the crew for such an experience fly. I will definitely recommend this company to everyone for travel.

  • #7

    Steven (Tuesday, 11 September 2018 01:22)

    The most terrible airline i have ever seen , rude attitude ,arrogant crew staff . I will never ever to take this flight again .



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